FAQ
Need more information? Check out our FAQ to find answers to all your questions about our tailor-made itineraries in Malaysia.
Foire aux questions
A travel planner is a professional who helps organize and customize your trip based on your specific preferences and needs. We create a personalized itinerary for you.
As a travel planner, we take care of creating your itinerary based on your wishes and budget. We also provide recommendations and practical information. We don't book flights and hotels, which you'll have to do yourself, but we'll assist you if needed. A travel agency sells all-inclusive, turnkey trips, but their prices are much higher.
Save time : you won't spend hours searching for information on the internet, contacting people on forums and trying to get field information that is sometimes impossible to find remotely.
Save money : Our rates are net, with no hidden fees or extras. We do all the research for you through our local network and online platforms (Booking, Agoda, Skyscanner, etc.), and we guide you through the booking process. There are no middlemen, and we receive no commission from local hotels or service providers.
Yes. We'll suggest the best flights and transfers for your itinerary to maximize your time. Simply follow the prompts to book. Be aware that prices can change quickly, so be sure to book quickly once you receive your itinerary.
We only recommend places and providers that we know or have tested ourselves.
Once payment is made and received, you will receive your personalized itinerary by email within 7 working days.
Yes. Once you arrive, we're available via WhatsApp if you have any questions or need anything. We'll be happy to help you in any way we can to ensure you have the best possible stay, at no extra cost.
No. We do not provide travel insurance and strongly recommend that all travelers purchase travel insurance before departure.
Yes. Once we receive your itinerary, we'll give you time to review it and get back to us if there are any changes to make. You can change as many things as you like at no extra cost.
We will send you a quotation by email with our bank details if you wish to pay via bank transfer or a payment link if you prefer to pay online by card.
Once payment has been made, refund is not possible. However, we offer free changes for the dates of your stay on your itinerary if they change.