Question 1

What is a travel planner?

Accepted Answer

A travel planner is a professional who helps organize and customize your trip based on your specific preferences and needs. We create a personalized itinerary for you.

Question 2

What is the difference between a travel planner and a travel agency?

Accepted Answer

As a travel planner, we take care of creating your itinerary based on your wishes and budget. We also provide recommendations and practical information. We don't book flights and hotels, which you'll have to do yourself, but we'll assist you if needed. A travel agency sells all-inclusive, turnkey trips, but their prices are much higher.

Question 3

What are the advantages of using a travel planner?

Accepted Answer

Save time : you won't spend hours searching for information on the internet, contacting people on forums and trying to get field information that is sometimes impossible to find remotely.Save money : Our rates are net, with no hidden fees or extras. We do all the research for you through our local network and online platforms (Booking, Agoda, Skyscanner, etc.), and we guide you through the booking process. There are no middlemen, and we receive no commission from local hotels or service providers.

Question 4

Do you take care of transport and transfers?

Accepted Answer

Yes. We'll suggest the best flights and transfers for your itinerary to maximize your time. Simply follow the prompts to book. Be aware that prices can change quickly, so be sure to book quickly once you receive your itinerary.

Question 5

How do you select accommodation, service providers and guides on site?

Accepted Answer

We only recommend places and providers that we know or have tested ourselves.

Question 6

When will I receive my itinerary?

Accepted Answer

Once payment is made and received, you will receive your personalized itinerary by email within 7 working days.

Question 7

Once there, do you monitor your stay?

Accepted Answer

Yes. Once you arrive, we're available via WhatsApp if you have any questions or need anything. We'll be happy to help you in any way we can to ensure you have the best possible stay, at no extra cost.

Question 8

Is insurance included with the itinerary?

Accepted Answer

No. We do not provide travel insurance and strongly recommend that all travelers purchase travel insurance before departure.

Question 9

Can I change the itinerary after payment?

Accepted Answer

Yes. Once we receive your itinerary, we'll give you time to review it and get back to us if there are any changes to make. You can change as many things as you like at no extra cost.

Question 10

How to make payment?

Accepted Answer

We will send you a quotation by email with our bank details if you wish to pay via bank transfer or a payment link if you prefer to pay online by card.

Question 11

Can I get a refund if I cancel my trip?

Accepted Answer

Once payment has been made, refund is not possible. However, we offer free changes for the dates of your stay on your itinerary if they change.

Question 12

Can you help me discover less touristy places?

Accepted Answer

Yes — it's actually at the heart of our approach. We offer authentic experiences, local tips, and more original stops for exploring Malaysia differently.

Question 13

How much does your travel planner service cost?

Accepted Answer

We charge a single flat rate per day of trip planned. The price doesn't change based on the number of travelers, which makes it easier for you to manage your budget.

Question 14

What types of trips can you organize in Malaysia and Borneo?"

Accepted Answer

We create trips for couples, families, groups of friends, solo travelers, or discovery tours. We tailor every itinerary to your preferences, pace, and comfort level.

Question 15

What information do I need to send you to get started?

Accepted Answer

Send us your travel dates, number of travelers, budget, preferences, and the type of experience you're looking for. The more specific you are, the better we can tailor your itinerary.

Question 16

Can the itinerary be adapted to my budget?

Accepted Answer

Yes, of course. We build your itinerary based on your budget, with options suited to your travel style and priorities.

FAQ

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